We proudly offer worldwide shipping. Please note that we require an average of 2 to 4 business days to fulfill your order before shipping. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is shipped, depending on your country or region, estimated delivery time is between 7 to 12 business days. Holidays, natural disasters, or pandemics may impact delivery times.
Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package, you can visit our Tracking Page.
Please allow 2 to 4 business days for the tracking information to become available.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the provided shipping address is correct. There may be a small window to correct an incorrect shipping address. Please contact us immediately at info@malcolmsmoments.com if you believe you have provided an incorrect shipping address.
Returns:
Customers are responsible for the shipping costs of returns. Please refer to our Refund Policy for further information on how to make a return.
Lost/Stolen Packages:
Malcolm’s Moments is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address, and you have not received it, please report it to the respective shipping carrier using the information provided on the Tracking Page.